Returns & Refunds Policy

At City Walls Art, we want you to feel completely confident when purchasing artwork from us. Whether you're purchasing your first original piece or adding to an established collection, we're committed to providing a personal, transparent and enjoyable experience.

We take great care in presenting, packaging and delivering every artwork. However, we understand that occasionally a purchase may not be quite right.

Our 30-Day Returns Policy

We offer a 30-day returns policy on eligible artwork purchased online, beginning on the day you receive your order.

If you wish to return an artwork, please contact us within 30 days of delivery at gallery@citywallsart.com, quoting your order number.

To qualify for a return under our additional 30-day policy:

• The artwork must be in its original condition, without damage or alterations.

• Any accompanying Certificate of Authenticity, edition documentation or other supplied materials must be included.

• The artwork should be returned in its original protective packaging wherever possible, or suitably equivalent secure packaging.

• Proof of purchase must be provided.

For returns requested after the statutory 14-day cancellation period, we ask that the artwork is dispatched within 14 days of your return request.

These additional conditions do not affect your statutory consumer rights.

How to Arrange a Return

Please contact us before returning your artwork so we can provide suitable packaging and shipping guidance.

Email: gallery@citywallsart.com

Return Address:

City Walls Art Ltd
Floor 2, The Bone Mill
Charfield Mills Estate
Charfield
Gloucestershire
GL12 8ET
United Kingdom

Please do not send artwork back without notifying us first.

For change-of-mind returns, customers are responsible for the cost of return shipping unless otherwise agreed.

We strongly recommend using a tracked and appropriately insured delivery service, particularly for original artworks and limited editions.

If an artwork arrives damaged, defective or incorrectly supplied, we will arrange an appropriate return or collection at no additional cost to you.

Original Artworks & Limited Editions

Many of the pieces available through City Walls Art are original, unique or produced in strictly limited editions.

We understand the importance of authenticity and condition to collectors.

When returning an eligible original artwork or limited edition, please ensure that all accompanying documentation, including any Certificate of Authenticity, is returned with the piece.

We may make a lawful deduction from a refund where handling beyond what is necessary to inspect an artwork has reduced its value.

Simply removing an artwork from its packaging to inspect it does not automatically affect your statutory cancellation rights.

Commissioned & Bespoke Artwork

Artwork created specifically to your personal specifications, including certain bespoke commissions and personalised pieces, may be excluded from change-of-mind cancellation and returns.

Any applicable exclusion will be explained before your purchase is confirmed.

This does not affect your statutory rights if an artwork is faulty, damaged or not as described.

Please note that an artwork being original, rare or part of a limited edition does not automatically make it exempt from returns.

Damaged or Incorrect Artwork

Every artwork is carefully inspected and securely packaged before dispatch.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at gallery@citywallsart.com.

Where possible, include your order number and photographs of the artwork and packaging to help us investigate promptly.

We will work with you to resolve the issue, including arranging a refund, replacement or other appropriate remedy in accordance with your statutory rights.

Refunds

Once your returned artwork has been received, we will inspect its condition and confirm the outcome of your return.

Approved refunds will be issued to your original payment method.

For statutory cancellations, refunds will be processed within 14 calendar days of receiving the returned artwork or receiving evidence that it has been sent back, whichever is earlier.

Where applicable, the refund will include the original standard delivery charge. Additional premium delivery charges are not refundable beyond the standard delivery amount.

For returns accepted under our additional 30-day policy after the statutory cancellation period, refunds will normally be processed within 14 days of receiving the artwork.

Your bank or payment provider may require additional time to credit the funds to your account.

Sale & Promotional Artwork

Artwork purchased during a sale or promotion is subject to the same statutory consumer rights as full-price artwork.

Eligible online purchases may also be returned under our additional 30-day returns policy, unless a clearly communicated, lawful exception applies.

UK & International Orders

UK consumers purchasing eligible artwork online normally have a statutory right to cancel within 14 days of receiving their order, without providing a reason.

After notifying us of cancellation, you have a further 14 days to return the artwork.

Our additional 30-day policy provides extra flexibility and does not replace or restrict these rights.

For international orders, please contact us before arranging a return. Overseas shipping costs, customs requirements and applicable local consumer protection laws may vary.

Exchanges

If you would prefer to exchange an artwork for another piece, please contact us.

As many of our artworks are original or limited in availability, direct exchanges may not always be possible.

Where appropriate, we can assist with a return and a separate purchase of your preferred artwork.

Your Statutory Rights

Nothing in this policy affects your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If an artwork is faulty, not as described or otherwise fails to meet the standards required by law, you may be entitled to a refund, repair, replacement or another appropriate remedy.

Contact Us

If you have any questions about returns, refunds, artwork condition or delivery, please get in touch.

We're always happy to help and will do our best to resolve any concerns fairly and promptly.

City Walls Art Ltd
Urban. Street. Contemporary.

Email: gallery@citywallsart.com
Website: www.citywallsart.com

Real Art. Real Artists. Real Street Culture.